Percent who had a medical appointment by video or phone in the past year

Measure Overview

With federal and state governments working to expand affordable access to broadband internet, telehealth has become a popular and often necessary way for patients to access care. Telehealth services conducted by phone or by video allow individuals to be connected with a doctor, nurse, or other health professional in instances where they are in need of care but it is unsafe or unnecessary for them to leave their homes. Tracking utilization of telehealth care can be an important indicator of equity and access, as telehealth services provide care for individuals who may not be able to take time off of work, find transportation to appointments, secure child care, or risk prolonged virus exposure in waiting rooms. And it connects some patients with specialists who may only be located far away from where they live.

State Health Compare provides state-level estimates of individuals who had a medical appointment by video or phone during the past twelve months. This measure is based on SHADAC’s analysis of data from the National Health Interview Survey (NHIS).

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